IT SupportHelp when something stops working
When something stops working, you want someone who already knows your setup, not a new person every time. We help remotely when we can and come over when we have to. If you’re on ongoing support, we also do regular maintenance so it happens less often.Remote and on-site end-user support: workstation and software troubleshooting, hardware diagnostics, printers and peripherals, planned preventive maintenance.
- Website
- Internet
- Network
- Wi‑Fi
- Computers✓
- Peripherals✓
- Security
- Video surveillance
- Backup
- AI automation
- Ongoing IT support✓
When you need it
One fault and work stops
A computer that won’t start or a printer that won’t print, and half the day is gone.
IT is left to “whoever’s good with computers”
A colleague with a different job loses hours fixing everyone else’s computers.
The same problems over and over
If you only ever put out the fire, the cause is still there.
What we do
We handle the day-to-day: computers, software, printers, email. When something goes wrong, you call us instead of hunting around for someone who might know.
- One contact for every IT question
- Remotely or on site
Who we do this for
- BSB BulgariaIT Support · System AdministrationClient profile
- BadooIT Support · System AdministrationClient profile
- BfashionIT Support · System AdministrationClient profile
- AccessIT Support · System AdministrationClient profile
- Ливанска фурнаIT Support · System Administration · Video SurveillanceClient profile
The technical scope of this service is in Technology View.
Technical scope
We agree the exact scope after we talk.
- Remote support
- On-site visits
- Workstations and software
- Hardware diagnostics
- Email problems
- Printers and peripherals
- Preventive maintenance
What happens nextHow it runs
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You tell us
What isn’t working or what you want to do. In your own words.
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We take a look
We ask a few things. If needed, we look remotely or come over.
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We tell you what we’d do
What, why, and what it involves, before we start.
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We do the work
If you want, we stay on afterwards and keep it all running.
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Review
We find out how the business works and what is in place now.
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Requirements
We write down what needs solving and what the constraints are.
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Plan
What will be done, with what, and by when. Written down before we start.
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Build
We build it, set it up and test it.
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Handover
We show you how it works and exactly what was done.
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Support
If you’re on a support plan, we keep looking after it and fix weak spots over time.
Common questions
Do you help remotely or come over?
Both. Most things can be fixed remotely. For hardware, cabling or anything that needs someone there in person, we come on site.
Only when something breaks, or on an ongoing basis?
Either. You can call us about a one-off problem or have us on ongoing support. We work that out after the first conversation.
Do you support companies with several locations?
Yes, we can. We set every location up the same way, and you have one contact for all of them.
Other services
- Your computers and access, kept in orderSystem Administration
- A website for your businessWeb Development
- Someone looking after your websiteWebsite Maintenance
- Cameras for your premisesVideo Surveillance
- Network, Wi‑Fi & cablingNetworking
- Protection for your data & devicesCybersecurity & Backup
- Computers: checks, upgrades & replacementHardware & Systems
- Less manual workAI Automation
Something not working?
Tell us what’s happening and on how many computers. We’ll tell you whether it can be done remotely or we need to come over.