A program won’t work or shows an error
Tell us which program it is and we’ll go through a few checks. One important thing: please don’t reinstall business software yourself.
Turn on JavaScript to go through the checks one step at a time. Here they are as a list:
Is there an error message?
If there is a message on screen, write it down or take a photo with your phone. The exact wording often points to the cause. You can send us the photo at the end.
Close and reopen the program
Close it completely and open it again. If it is frozen, see the computer checks.
Restart the computer
Save your open files and choose “Restart”, not “Shut down” or “Sleep”. A restart clears many temporary problems.
Did it start after an update?
If the problem started after an update, don’t uninstall anything. Tell us and we will check.
Don’t reinstall business programs yourself
Accounting, stock and till programs hold data and licences that can be lost when reinstalling. Leave this step to us.
Still not working? Send us the details